Overview
CraftStrom stands behind its products.
This Limited Warranty covers defects in materials and workmanship, subject to the conditions below. It is separate from our Returns and Refunds Policy.
Our Returns and Refunds Policy explains when an order may be canceled or refunded. This Limited Warranty explains what happens if a product is defective or does not perform as warranted.
Warranty Period
Unless a different warranty period is stated in your quotation, order confirmation, product page, or product documentation, CraftStrom provides the following limited warranty periods from the date of delivery:
- most CraftStrom products: 2 years
- solar panels: 20 years product warranty
- solar inverters: 20 years product warranty
If a different written warranty period applies to a specific product, that written period controls.
Solar Panel Performance Warranty
For CraftStrom solar panels, CraftStrom also provides a limited performance warranty that the panels will retain at least 80% of their rated output after 20 years, subject to proper installation, use, inspection, and maintenance.
This performance warranty does not apply where visible damage, misuse, improper installation, environmental abuse, unauthorized modification, or other excluded conditions are present.
What This Limited Warranty Covers
This Limited Warranty covers defects in materials and workmanship under normal and intended use, and when the product has been:
- installed according to the applicable product documentation
- used within documented limits
- properly stored, handled, and maintained
What CraftStrom Will Do
If a valid warranty claim is made during the applicable warranty period, CraftStrom may, at its option:
- repair the product,
- provide a repaired replacement product,
- provide a new replacement product,
- provide replacement parts,
- refund the purchase price paid for the affected product, in full or in part
The choice of remedy is at CraftStrom’s discretion, to the maximum extent permitted by law.
How to Make a Warranty Claim
To make a warranty claim, contact [email protected] and include:
- your name
- order number or proof of purchase
- product name
- serial number, if applicable
- a description of the issue
- photos or video, if available
Please notify us promptly after you discover the issue.
CraftStrom may ask for:
- additional information,
- troubleshooting steps,
- access to telemetry or app data where relevant, or
- return of the product or component for inspection
Do not return products without written authorization from CraftStrom.
Conditions for Coverage
This Limited Warranty applies only to the original purchaser, unless otherwise required by law or agreed by CraftStrom in writing.
Warranty coverage depends on the product being used in accordance with:
- the installation instructions
- safety notices
- electrical requirements
- operating limits
- maintenance guidance
- any product-specific documentation provided by CraftStrom
What This Limited Warranty Does Not Cover
This Limited Warranty does not cover damage or failure caused by:
- improper installation
- improper storage, transport, or handling after delivery
- misuse or neglect
- operation outside documented product limits
- unauthorized modification, repair, or alteration
- use with incompatible equipment
- failure to follow product documentation
- accident, abuse, or physical damage
- water intrusion, fire, pests, or environmental exposure beyond rated conditions
- cosmetic damage that does not affect function
- normal wear and tear
- third-party products not manufactured by CraftStrom, except to the extent expressly stated by CraftStrom
Improper installation, placement, or operation contrary to the product documentation may void this Limited Warranty to the maximum extent permitted by law.
Third-Party Components
Items not manufactured by CraftStrom may be covered only by the warranty, if any, offered by their original manufacturer or supplier. To the maximum extent permitted by law, CraftStrom is not responsible for warranty terms provided solely by third parties.
Shipping and Inspection
If CraftStrom requests that a product be returned for inspection, repair, or replacement, CraftStrom will provide instructions.
CraftStrom will advise whether shipping costs will be covered based on the nature of the claim and the applicable law.
Limitations
Except to the extent prohibited by applicable law, this Limited Warranty is the exclusive warranty provided by CraftStrom for the covered products.
CraftStrom does not guarantee:
- uninterrupted operation,
- compatibility with every site condition,
- a specific utility bill outcome,
- a specific energy output at every location, or
- performance unaffected by shading, weather, placement, maintenance, or local conditions
Solar production and savings depend on site conditions, sun exposure, weather, placement, usage, and proper installation.
Your Legal Rights
This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state.
Nothing in this Limited Warranty limits any rights that cannot be lawfully limited or excluded.
Contact
For warranty support, contact:
CraftStrom
support(at)craftstrom.com
(832) 850-3832
