General
Generally, a warranty is our promise, as a warrantor, to stand behind our products. It is a statement about the integrity of our products and about our commitment to correct problems should our products fail.
The short story
As a product design and engineering company, we provide certain warranties for our products. These are based on industry standards. Generally, we provide 2 years of product warranties, except for our solar inverter and solar panels, for which we provide a 10 year product warranty. We also provide a performance guarantee with respect to the output of our solar panels – 80% output after 20 years. However, there are certain conditions for a warranty to apply. For these, please keep reading.
The long story
We at CraftStrom warrant to you, the buyers that the equipment, components or tools which are manufactured and delivered by us will be free from defects in material and workmanship for a period of two (2) years (or such other length of time specified in a personal quotation) from the date said equipment, component or tool is put into operation, but in no event later than eighteen (30) months from the date of shipment (six months after the expiration of the warranty period). If any item of equipment, component or tool shall prove defective in material or workmanship during the above warranty period, you have a period of thirty (30) days notify us, in writing, of such defect and we shall, at our option, adjust, modify, repair or replace said item of equipment, component or tool, or refund the purchase price of said item. CraftStrom shall have the option to have it returned to it, F.O.B. its factory, or to make such adjustment, modification, repair or replacement at the point of installation. However, with respect to any item of equipment, component or tool which has been improperly stored, installed, operated or maintained or which you, the Buyer, have yourself modified, replaced, adjusted, or repaired or have permitted modifications, replacements, adjustments, or repairs by third persons, without our consent, CraftStrom shall have no obligation under this warranty provision. Items which are not manufactured but supplied by us shall be covered by the warranty, if any, of the manufacturer or supplier thereof and CraftStrom shall not be responsible in any way for said terms.
A performance guarantee in production capacity of 85% is provided by us for 25 years. However, this guarantee only applies, should no discernible damages be visible by visual and technical evaluation.
FAQ
Frequently Asked Questions
Will it work with my outlet and circuit?
Most homes use a standard outdoor or indoor outlet on a circuit without heavy loads. Load Guard watches your home's use and turns output down to stay within the safe circuit limit. Run our 5-point outlet check before you buy.
Will it save enough to be worth it?
Tell us your bill and we'll show three numbers: conservative, typical and best-case. Savings come from using the power at home during the day.
Where can I put it?
Anywhere with 4+ hours of direct sun near an outlet: balcony, fence, deck, porch, shed or yard. The kit finder asks about your spot and cable run.
Will it run my house in an outage?
Solar alone lowers your bill but doesn't power your home when the grid is down. Add a battery kit to keep essentials like the fridge, lights and Wi-Fi running.
Is it allowed where I live?
Yes. CraftStrom works in all 50 states. Load Guard keeps every watt in your home, so nothing flows back to the grid.
What happens to extra power?
Your home uses solar first. If you're making more than you use, Load Guard turns the panels down, or a battery stores it for later.
What will I pay and when will it arrive?
See your full price, shipping and delivery window before checkout. No surprise accessories.
Can I take it with me?
Yes. It unplugs and moves with you, and it works in all 50 states.
Can I trust the equipment?
UL-certified inverters, NEC compliant, tested by Lawrence Berkeley National Lab and NREL, with warranties of up to 20 years.
What if I get stuck?
Our Houston team can walk you through Load Guard setup or Wi-Fi by appointment, and our FAQ covers the rest. Call (832) 850-3832.
More questions? Call (832) 850-3832 or email us.
