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Frequently Asked Questions

Strictly speaking, outlets are just a connection point. You can connect a generator to an outlet and provide power to your home grid. HOWEVER – to protect your home, that power must be controlled or limited.

As we are starting with our initial production runs now, we need to achieve a certain number of orders to ensure we can do a batch run.

We hope (and expect) to be able to deliver your products to you faster than the estimated delivery time, but want to be on the safe side.

To ensure that you don’t potentially damage any equipment or electrical wiring in your house, we are limiting the number of inverters to 2 per household.

The Smart Battery is designed to allow for an additional three batteries. You can certainly buy more, but only three additional batteries (four total) can be used at a time.

In short, by limiting the power. We do not sell more than 2 smart panels per household and we won’t let you register more than 2 in our App. This is because 2 x 300W panels do not discharge enough Amps to overload your wiring.

Yes. Our smart inverters are certified according to UL1741 and feature an automatic, rapid shutdown function. The inverter will turn itself off within milliseconds of a grid shutdown.

Yes. Make sure you inform your utility of your intention to install our system. Notify them of the power rating (300W or 600W – peak). Due to the limited size of our system, no interconnection studies are required.

While not many people have a line dedicated for power input, make sure that no high-usage appliances are connected to the same line, e.g. A/Cs, hair dryers or washing machines.

Sure! We offer just our smart solar inverter for that reason. Our standard inverter is designed to work specifically with our own solar panel, which is a 72V version, but we’ll offer lower voltage inverters, too.

Yes, both the inverter, as well as the internal battery charger use Maximum Power Point Tracking.

Most gadgets and appliances. We do not recommend connecting A/Cs, hair dryers, washing machines or ovens. We have limited power output for safety reasons and the battery is limited in size. We have some typical electronics and appliances that can easily be run, in the following pic.

Some of our product certifications are still pending, but rest assured, we will not ship any products until all required certifications are complete and in place.

We’ll be updating the status of the certifications on the product pages as they are completed.

As we are starting up production for our products, we are producing in China. We do have plans to move manufacturing to the USA and other countries, once we understand sales numbers better.

This happens automatically, since the electricity you produce is discharged directly into your home grid. This power is used first, but if you need more power than is available from your panel(s), then you will automatically draw more power from the utility.

For safety reasons, we limit each household to 2 smart panels.

Yes! Simply take the battery out of its smart base and disconnect the panel from the smart inverter. You can now connect the solar panel directly to the battery to keep it charged. The battery itself has USB-A and USB-C connectors, but we have also designed an AC power outlet for emergencies and on-the-go that connects to the top of the battery. Use that to power your fridge, internet access point or other essentials.

Not, if you use our Safety Products in the US. Our Power Meter communicates with your App to ensure that production is always smaller than your electricity consumption. This is often referred to as ‘staying behind the meter’, meaning none of the electricity you generate will ever leave your home and enter the public grid. Check with your local grid owner, but they are not concerned, if your system doesn’t try and sell electricity to the grid. In case you don’t want to use our power meter, you will have to sign an Interconnection Agreement with the local grid owner. This form depends on your State and the utility you use, but is generally an Agreement For Interconnection And Parallel Operation Of Distributed Generation.
If you live in Europe, where regulations for plug&play systems exist and Max Power is limited to 600W, you do not require our Safety Products. You will, however, have to sign an Interconnection Agreement.

Sure! We offer just our smart solar inverter for that reason. Our standard inverter is designed to work specifically with our own solar panel, which is a 72V version, but we’ll offer lower voltage inverters, too.

Our solar panel is designed to also charge our battery directly, when in use outdoors or for emergencies. Since our battery is a 48V battery, we have optimized the panel Voltage for the internal battery charger.

Our batteries use Lithium Iron Phosphate cells, which are much more stable and do not burst into flames as easily, as your typical cellphone battery. Our battery is designed for indoor use.